Guest Services Agent

RED Mountain Resort is currently accepting applications for a Guest Services Agent for the 2022/23 winter season. The successful candidates will have excellent customer service skills and enjoy interacting with the public in a friendly and professional manner. This is a full-time position and will be required to work some holidays and weekends.

Essential Duties

  • Selling lift tickets and processing passes.
  • Cashier duties
    • Process sales transactions quickly and accurately
    • Assist guests in selecting the best lift ticket or pass product for their needs
    • Reconcile revenues and receipts completely and accurately at the end of each shift
  • Guest services duties
    • Able to answer a wide variety of questions concerning all aspects of the ski resort’s operations and events
    • Phone Rotations/ Answer phone calls of a general nature as well as those directed at the ticket office specifically
    • Maintain a friendly and helpful demeanor towards customers and other staff members at all times
  • Other duties
    • Special events registration
    • Filing forms and applications quickly and accurately
    • Maintaining files and supplies in good order
    • Assisting the Senior Ticket Cashier as requested
    • Sales & Marketing Support

Qualifications

  • Education: High school graduate or equivalent
  • Knowledge: Basic computer operation in a Windows environment
  • Experience: Cash handling experience an asset
  • Skills and abilities: Excellent customer service skills; attentive to detail; able to work well in a high-pressure environment; must be bondable
  • Able to work weekends and holidays

Wage rate: In accordance with the USW collective agreement.

Please forward resume with covering letter to:

Red Mountain Resort
Box 670
Rossland, BC V0G 1Y0
Email: lorilie.jones@redresort.com

Closing date: September 28, 2022