On Mountain Food and Beverage Supervisor

Department: Food and Beverage
Position Type: Full Time, Seasonal
Reports to: Food and Beverage Manager, Director of Food and Beverage
Supervises: Paradise Lodge, Constella, Topping Creek Lodge

The On Mountain Food and Beverage Supervisor is responsible for the day to day operations of Paradise Lodge, Constella and Topping Creek Lodge. This includes all areas of food and beverage supervision including managing staff, ensuring a high level of customer service, managing delivery and inventory logistics, meeting all regulatory requirements, monitoring the cleanliness and atmosphere of the venues and effectively managing expenses while maximizing revenue. The successful candidate will be upbeat, positive, motivated, disciplined, adore working in a fast paced, demanding role and thrive on a challenge. In addition, the candidate will have extensive F&B experience, specifically kitchen, barista and bar venues and will be a proficient skier/boarder. Work hours are primarily, but not limited to mornings, afternoon and early evenings.

Essential Duties:

  • Assume responsibility for all on mountain F&B service with an eye on quality and consistency
  • Skilled at motivating staff, and provide training and coaching to ensure the highest level of service, quality and training standards are met
  • Ensure terms of collective bargaining agreement are met while managing staff
  • Ensure that all “Serving it Right” and BC Liquor Law procedures are followed and foster a safe working environment
  • Adhere to Interior Health food safety requirements including food safety plans
  • Assist in food and beverage preparation and service and in frontline service when necessary
  • Ensure the front and back of house areas are clean, tidy and organized, including storage space and coolers
  • Perform inventory control and ensure accurate cash handling, balancing of floats and cash
  • Assist in opening and/or closing duties, ensuring all duties are complete
  • Plan, promote and execute special events with the highest level of professionalism, often in collaboration with RED’s Events Manager
  • Ensure uniform requirements are met, department is professional and consistent with deportment and demeanor requirements
  • Ensure all equipment is clean, functional and maintained with strong working knowledge of its safe use
  • Ensure building maintenance issues are conveyed directly to Director of Food and Beverage, Food and Beverage Manager and Building Maintenance Manager in a timely manner

Performance Measures:

  • Positive attitude
  • Pleasant, neat in appearance, punctual and reliable
  • Able to answer a wide variety of questions concerning all aspects of the Mountain Resorts Operations, and life on the mountain and in the town
  • Receive positive customer comments
  • Consistently work on and show success with up-selling opportunities
  • Meet targets set for margins and sales
  • Demonstrate a willingness to help out and go beyond the routine duties of the position

Qualifications:

  • Grade 12 Education
  • Kitchen and front of house experience, minimum 3 years as well as supervisory experience
  • Experience managing in a unionized environment would be considered an asset
  • Must have a Serving It Right Certificate
  • Must have effective knowledge of inventory control, digital POS and cash handling

Qualifications:

  • Must meet the minimum physical requirements below:
    • Able to lift 12 kg overhead
    • Able to carry stock up several flights of stairs if business levels require it
  • Must be proficient in computer use, including Word, Excel, and Outlook in a Windows environment
  • Must be able to make decisions quickly and efficiently
  • Must be a strong communicator and able to foster team spirit
  • Exceptional interpersonal skills and ability to maintain friendly, professional attitude in a high-pressure environment
  • Ability to multi-task with a strong attention to detail
  • Up to date knowledge of current trends in the beverage industry
  • Must be able to ski or ride at an above average ability

Only qualified applicants will be contacted for interviews.

Wage rate: To be negotiated.

Please forward resume with covering letter to:

Red Mountain Resort
Attention: Ivor Smith, Food & Beverage Director
Email: ivor.smith@redresort.com