RED supports BC’s Provincial Health orders, recommendations, and current travel advisories, and we strongly encourage our guests to know and follow the current guidelines which can be found here »

20/21 WINTER COVID-19 SAFETY PROTOCOL

At RED, our number one goal is to keep our staff, guests, and community safe from the spread of COVID-19. We have developed these safety protocol to align with the Interior Health Authority and Provincial Government regulations.

These protocol may change, and therefore will be updated on our website as required. We ask that our guests, staff, and community do their part by staying home if they feel sick, and by following all protocol below when at our resort.

Any additional questions regarding the below protocol may be asked here »

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PROTOCOL UPDATES

Face Coverings

No one will be permitted on the mountain without a face covering.

All guests aged 2 and older will be required to wear face coverings in every part of our operations, which includes:

  • Exiting your vehicle
  • Walking around the resort
  • Loading and riding the chairlifts
  • When inside all buildings
  • During all ski and snowboard lessons

The only time a face covering is not required, is after being seated at a restaurant outlet or while skiing or snowboarding. We will continue to monitor any additional requirements regarding face coverings at our resort and update our website as required. Our number one goal is to keep our staff, guests and community safe, and face coverings are a key component to staying safe and healthy.

Parking

  • Guests will be greeted by a parking attendant who will direct you where to park.
  • Guests are asked to practice physical distancing of at least 2 metres (6 feet) when parking and walking up to the resort.
  • We are currently evaluating if campers will be allowed in our parking lot based on COVID restrictions. This will be updated on the website when more information is available.
  • If possible, please plan to boot up in the lot. Boot grippers are recommended to walk safely to the lodge.
  • Season passholder-only parking will be located at the base of Topping Creek. Please note there are no ticket windows here.

HAND SANITIZATION, HAND WASHING FACILITIES, AND PHYSICAL DISTANCING

There will be hand sanitization stations at all indoor facilities.

  • Please follow good sanitary practices by washing and sanitizing your hands often, avoid touching your face, and sneeze or cough into your elbow.
  • Increased cleaning and sanitization protocol will be in place for all areas at the resort.
  • Physical barriers will be installed at all locations where 2-metre spacing is not possible.
  • Practice physical distancing of at least 2 metres with guests that are not in your party.
  • All employees will be wearing face coverings.

ON-MOUNTAIN BUILDINGS AND RESTAURANT PROTOCOL

Locker Room and Guest Services

  • The locker room will be open, but subject to a single ingress and egress, as well as directional paths and limitations with regard to the number of people in the locker area at one time. There will be no boot-up area or benches in the locker room or Guest Services Day Lodge.
  • There will be no boot up location inside the day lodge. We anticipate a boot up area will be provided outside, however there will be limited space as we adhere to physical distancing guidelines and preference will be given to seniors and those with disabilities. We encourage guests to wear boot grippers in order to safely walk from the parking lot to the day lodge in ski or snowboard boots.
  • There will be no storage space available inside or outside of the day lodge for personal possessions.
  • There will be a Guest Services Agent managing traffic in and out of the locker room.
  • For questions regarding 2020-21 Season Pass pickups (and refunds) as well as other pass card pickups, please visit our Season Pass page.
  • The outside ticket windows will be the only location for guest services and picking up lift tickets.
    • Online Advanced Lift Ticket Purchases: In the event of restricted international and/or provincial travel, or if the resort were forced to shut down at any point during the ski season due to COVID-19, you will receive a full refund for all unused lift tickets.

Food and Beverage Outlets

  • The capacity and layout of all our facilities will reflect all COVID-19 protocol including signage on walls and floors, 2-metre distance marking, and one-way flow-through traffic.
  • We recommend that all guests adjust their schedules and try to dine earlier or later to avoid the peak lunch rush.
  • A host will greet you at each entrance to seat you at Rafters and Sourdough.
  • There will be additional ordering options including online ordering, take-out stations, and online reservations.
  • Due to reduced capacity, there will be no brown bagging permitted in any of our Food and Beverage facilities, based upon government regulated significant reductions in seating capacity.
  • All employees will be trained on COVID-19 safety protocol, including daily temperature checks, regular hand-washing, sanitization procedures, face coverings and additional protective equipment.
  • Strict sanitization and disinfectant procedures will be instituted on regular intervals for all touch points.
  • Washrooms will be cleaned and sanitized on a regular interval of 30 minutes.
  • Tented outdoor seating at Base Lodge and additional outdoor seating at Paradise Lodge will be available.
  • The elevator will be reserved for persons with disabilities only, and limited to 2-person capacity.

LIFT AND RUN ACCESS

  • Based on the Interior Health Authority and Provincial Government regulations, as of September 4th, 2020, there will be no reservation system for day tickets or pass holders. We anticipate no cap on daily visitation.
  • ARRIVE TOGETHER, RIDE TOGETHER. Guests arriving at the lift in groups can ride the lift together with their bubble. For those who do not know each other (strangers), they may sit at opposite ends of a quad chair if desired. Only single riders allowed on a triple or double chair if riding alone. This policy is subject to changes promulgated by the Provincial Government regulations along with the BC, Interior Health Authority and the guidelines yet to be announced by the Canada West Ski Areas Association. We hope that we can operate at full capacity, but that is subject to the future government regulations regarding social distancing on chairlifts.
  • Lift lines will be physically distanced and guests are asked to keep at least a 2-metre distance from those not within their party.
  • Guests are asked to maintain at least 2-metre physical distancing and avoid congregating at the tops of the lifts with those not in their parties.
  • Face coverings may be removed once you begin to ski or snowboard and put back on once you arrive at the base of any chairlift.

Retail

  • Our retail space capacity will be limited to ensure the ability to distance.
  • Physical barriers will be in place at the counter area.
  • Hand sanitizer will be provided upon entry.
  • Increased sanitization procedures will be in place in the store.

RENTALS

  • Our rental space capacity will be limited to ensure the ability to distance.
  • Physical barriers will be in place at the counter area.
  • Hand sanitizer will be provided upon entry.
  • Increased sanitization procedures will be in place.

FALL LINE SKI & SNOWBOARD SCHOOL

  • Pre-registration required for all lessons.
  • Group lessons will be limited to a capacity in compliance with government regulations and are subject to change.
  • Lesson start times may be staggered to maintain distancing.
  • Daycare Services will be closed to the public and lesson packages will be modified so they can be safely provided within government regulations.

Lodging

  • Our lodging facilities have implemented increased cleaning and sanitization procedures and physical distancing measure.
  • For information on our lodging polices please visit redreservations.com/our-commitment-to-you.

Any additional questions regarding the protocol may be asked here: