Summer Tickets

SEASON PASS PROTECTION / REFUND POLICY

Season Passes are non-refundable and non-transferable unless Season Pass Protection is purchased. Under no circumstances will refunds or credits be issued to passholders who do not purchase Season Pass Protection Insurance.

Season Pass Protection is a pro-rated refund program available for:

• $20 per Individual MTB Pass
• $40 per Family MTB Pass

Season Pass Protection must be purchased at the same time as the Season Pass and cannot be added later. For refund purposes, pass usage is defined as any scan at a lift during the 2026 season.

If a passholder becomes eligible for a refund due to injury or illness, immediate family members (spouse or children under age 25) who are also passholders at RED Mountain Resort and purchased Season Pass Protection for their pass may also request a refund if they choose to cease participation.

PASS PROTECTION REFUND ELIGIBILITY

Guests who purchased Season Pass Protection and are affected by one or more of the following situations are eligible for refunds:

• Debilitating Injury or Illness: An injury or illness that prevents mountain biking for at least 30 consecutive days. A doctor’s note is required.
• Employer-Required Relocation: The passholder’s current employer requires relocation of at least 300 km from Rossland.
  • The relocation must be involuntary.
  • The transfer must take place at least 45 days after the Season Pass purchase date.

EXCLUSIONS

Season Pass Protection does not cover:

• Intentional self-injury or pre-existing medical conditions.
• Voluntary relocation for work, travel, or lifestyle changes.
• Changes in employment status other than an employer-required transfer.
• Environmental or operational issues, including:
  • Weather conditions
  • Mechanical failures
  • Fire or vandalism
  • Labor disputes
• Travel plan cancellations (e.g., choosing not to travel to Rossland or RED Mountain Resort)
• Lack of use for any reason other than those listed in the Pass Protection Refund Eligibility section of this policy.
• Any other resort purchases, including locker rentals or equipment rentals.

REFUND CLAIMS

Refund requests will be handled on a case-by-case basis based on the number of scans/days used in the RED Mountain Bike Park. If a Season Pass has not been used and the passholder purchased Pass Protection, the Season Pass will be refunded in full.

PRESENTING A CLAIM

Claims must be made in writing to RED Mountain Resort. Medical claims must include a physician’s report stating that the insured Passholder is unable to mountain bike. In the event of a job transfer, the claimant must provide a letter from their employer within 15 days of notification of the transfer.

If you have any questions regarding this policy or Season Pass Refund Insurance, please email tickets@redresort.com.

Do I have to sign a waiver when I purchase a season pass or day pass for the Bike Park at Red Mountain?
Yes. You are required to read and agree to the RED Mountain Mountain Bike Release Agreement before you purchase your pass. Click here to review the Release Agreement.

Are e-bikes allowed? Is there a “pedal-up”-only ticket?
Yes, e-bikes are allowed. There is no separate “pedal up” or “enduro” ticket or pass. Your ticket or pass purchase gives you access to the Silverlode Chairlift and all its maintained trails, including the new “Red Riding Hood” climb trail.

Are there bikes and other gear to rent?
Yes, rentals are available and located on the first floor of the day lodge. We have a number of bikes from both Norco and Transition. Learn more here

Is there a shop for bike repairs/parts?
Yes, our repair shop is located on the first floor of the day lodge.

What is the age requirement?
You must be at least 6 years old to ride the bike park. Ages 6-12 must be accompanied by an adult.

Are you hiring for the summer?
Yes, we have several openings for the summer, and you can search for them at www.redresort.com/jobs/

Is camping available in the parking lot?
At this time, camping is not available at RED Mountain Resort. The Rossland Lion’s Community Campground is just a short 5 minute drive away.

Are there hiking trails accessible from the bike park? Can foot traffic load the chairlift?
Yes. A sight-seeing ticket is available for foot-traffic passengers. There is a short hiking trail available from the top of Silverlode.

Are there plans for a skills zone or pump track?
We are looking into this as a potential future addition.

Risks Associated with Mountain Biking

Mountain biking takes place on steep and rugged terrain and features that are both physically and technically challenging and will expose the rider to many risks, dangers and hazards. These include but are not limited to the following:

• Use of chairlifts.
• Changing weather conditions.
• Slips, trips and falls.
• Loss of balance.
• High speed descents.
• Difficulty or inability to control one’s speed and direction.
• Rapid or uncontrolled acceleration on hills and inclines.
• Extreme variation in cycling terrain including steep or slippery sections, trees, roots, tree stumps, logs, cliffs, rocks, rock drops, loose gravel, holes, depressions, streams and creeks.
• Constructed feature such as bridges, ramps, ladders, bumps, berms, jumps, and drops.
• Mechanical failure of equipment.
• Collisions with natural and constructed objects, other mountain bikers, vehicles, pedestrians, spectators and officials.
• Encounters with domestic and wild animals including dogs and bears.
• Negligence of other riders or users of the premises.
• Infectious disease contracted through viruses, bacteria, parasites, and fungi which may be transmitted through direct or indirect contact.
• Negligent first aid.
• Accidents during mountain bike instructional courses, lessons, clinics or sessions.
• Failure to act safely or within one’s own ability or to stay within designated areas.

Download the Release of Liability Waiver »