Tuesday, April 7th
A letter from RED CEO, Howard Katkov, Regarding 2020/21 Season Passes and COVID-19
To our Passholder families and those who simply love to ski at RED Mountain,
I have been fortunate enough to be your CEO of RED Mountain for nearly 17 years. In my tenure, we have encountered a variety of challenges, including the recession of 2008, challenging snow years and our normal growing pains. In spite of all that has been thrown our way, we have maintained what we all love: our mountains, our staff, and our community of Rossland, the backbone of what makes RED great.
Wednesday, March 18th
Base Lodge Closure
Starting at 4pm this Friday, March 20th, please note that Guest Services and the RED base lodge will be closed until April 6th. For those of you that may need to remove gear from the RED lockers before April 6th, please do so before 4pm this Friday.
Guest Services will continue to process Early Bird Season Pass purchases through Friday, followed by online sales only until reopening on the 6th. As a reminder, our Early Bird deadline isn’t until April 30th! For those that have questions regarding any ticket or pass purchases from 2019/20 season, please call, or email email@example.com. Any inquiries not dealt with by Friday, March 20th will be followed up with on April 6th when Guest Services reopens.
Monday, March 16th Update
UPDATE: OPERATIONS SUSPENDED FOR REMAINDER OF THE SEASON
After thorough consideration of the dynamic nature of Coronavirus Covid-19 and recommendations by Federal and Provincial Health Authorities, RED Mountain Resort has decided it will suspend all operations effective March 17th for the remainder of the season. March 16th is the final day of the season.
Our absolute top priority is the health and well being of our guests and employees – and to no lesser extent the health and well being of the community of Rossland. We know each decision we make has a significant impact on the people and businesses in our community.
This difficult decision has not been made lightly, but we know it is prudent under the current Covid-19 status. We sincerely apologize to you, our guests, for this inconvenience and request your patience with guest services and lodging as we process inquiries, and prepare informational updates to our website and social media platforms. Guest Services will continue to stay open for any Early Bird Season Pass purchasing. We encourage ALL Early Bird purchases to be done online, and can be done so here: www.redresort.com/mountain/season-passes/
This is an unprecedented time for everyone. We appreciate the support which we have received from all of you and we thank you for that. We will get through this together.
Friday, March 13th Update
AN UPDATE FROM RED MOUNTAIN RESORT REGARDING COVID-19
The BC Government continues to monitor the COVID-19 situation very closely, and has recently set out guidelines for large event gatherings. Pursuant to the BC Government’s recommendation to cancel all gatherings over 250 people, the following upcoming events at RED will be cancelled and refunds will be given for ticketed events.
- First Chair Yoga – Tuesdays & Fridays
- Conjunction with Gravity – Terrain Park Slopestyle Event – March 14
- Tristan’s CamCamp – March 21-22
- Beer Goggles Craft Beer Festival – March 27-28
- Clam Slam Kootenay Caesar Showdown – March 28
- Slush Cup
- Retro Day and Season Passholder Appreciation Deck Party
The good news is that we are open and continue to operate as usual, while taking all the additional precautions recommended by the health authorities including increased cleaning and sanitization of all public areas, signage, and hygiene procedures around handwashing.
While we are disappointed to cancel these events, the safety and health of our guests and employees are very important to us. We will continue to monitor this changing situation on a daily basis and will update as required.
For any questions regarding previously booked lodging for the remainder of the season, please contact firstname.lastname@example.org.
For any questions regarding lift tickets you may have purchased in advance, please contact email@example.com.