Cancellation Policy

• All lessons must be paid in full at the time of booking. Enrollment for all programs, camps, and lessons is on a first-come, first-served basis. Wait-list options are available once a program or camp reaches full capacity.
• Lessons may be refunded or re-booked more than 48 hours prior to the lesson start time, subject to a $25 administration fee per lesson. Any re-booked lesson must be scheduled within the current season. Within 48 hours of the lesson start time, lessons are non-refundable and cannot be rescheduled. Guests who arrive late may not be able to join their lesson.
• All lessons are subject to cancellation due to low enrollment or extreme weather. If RED Mountain cancels a lesson, participants will be offered the option to re-book or receive a refund to the original method of payment.
• Camp and club programs are offered at a package price; therefore, missed or unused lesson days are not eligible for refunds or rescheduling.
• RED Mountain reserves the right to refuse enrollment or remove a participant from any lesson, camp, or program if their behaviour is unsafe, disruptive, inappropriate, or interferes with the safety or enjoyment of other participants. Whenever appropriate, Snow School staff will work with participants and parents/guardians to address behavioural concerns before removal; however, serious incidents may result in immediate dismissal. Participants who are removed from a lesson, camp, or program due to behavioural or conduct issues are not eligible for a refund, credit, or rescheduling of any unused portion of the program.

Ability Levels

Level 1 – Never Ever

SKI - Has never skied before, cannot stop independently/control speed

SNOWBOARD - Has never snowboarded before, cannot stop independently/control speed.

Level 2 – Beginner

SKI - Can ski in a snow plow, turning and stopping safely on gentle terrain. In control riding the Magic Carpet and I am working towards being comfortable on Green runs.

SNOWBOARD - Can side slip on the heel and toe edge, and stop safely. Can change direction side to side (pendulum) and am learning to make individual turns. In control riding the Magic Carpet and I am working towards being comfortable on Green runs.

Level 3 – Novice

SKI - Can ski some parallel, may start my turns with a snow plow on steeper terrain. Can sometimes ski in uneven snow on sides of run. I am working towards skiing Blue runs. Can ski all runs on Silverlode chairlift, and progressing to intermediate runs on other chairlifts such as Topping and Paradise Chairlift.

SNOWBOARD – Can link turns on Green runs. Working on linking turns on Blue runs. Can get on and off chairlifts with confidence. Comfortable riding the Silverlode Chairlift, and progressing to intermediate runs on other chairlifts such as Topping and Paradise Chairlift.

Level 4 – Intermediate

SKI – Can consistently parallel ski on all groomed terrain. Using poles to pole plant. Working on skiing ungroomed snow, some trees and moguls. Comfortable riding Topping Creek and Paradise Chairlift.

SNOWBOARD - Can confidently link turns on Blue runs. Uses the lower body to control snowboard. Working on riding ungroomed snow, some trees and moguls. Comfortable riding Topping Creek and Paradise Chairlift.

Level 5 – Advanced

SKI – Can parallel ski on all Black groomed runs. I can hold an edge on steep terrain, and carve turn on Blue runs. I can ski with control through trees and bumps on Blue and some Black runs. Working on mastering rhythm and control in all areas. Comfortable riding all chairlifts.

SNOWBOARD - Can confidently ride all groomed runs and working on developing my performance riding. I can stay centered and mobile over my board when riding moguls and variable terrain. I am comfortable riding at speed on all Blue and Black tree runs. Working on mastering rhythm and control in all areas. Comfortable riding all chairlifts.